Amtrak Reviews and Complaints ^{All Reviews}

User comment:

This is a positive comment about Angelica, who works at the San Francisco branch of Amtrak . Gold star Angelica!! You were so incredibly helpful and were so tenacious in solving the mystery of my grandmother and aunt's missing luggage; I can't say enough good things about you. And you managed to help us while you were juggling other customers and working solo.

My grandmother and my aunt were visiting me in San Francisco, they got in at 9:30am, (they'd taken an Amtrak train from Portland - an 18 hour train ride) they were tired, they were hungry, they just wanted to get to my house and take a shower and a nap - but Amtrak lost their bags. Then someone from Emeryville Amtrak called my aunt and said no worries, we've found the bags! Show up at the SF Amtrak at 2:45. Yay and done. However, when we got there, no bags. We called around and no one from Sacramento to Salinas would admit to having seen the bags. Angelica angelically tracked down the missing bags. I honestly think without her, they would have disappeared. I spoke with one woman from the Emeryville Amtrak (the station that lost the bags) who was a horrendous bitch to me on the phone - said it was my fault and I should contact the Portland office and hung up on me. Well... I wasn't even on the train, and I don't really understand how the Portland office would be any better then Emeryville at finding luggage that went missing in Emeryville.

To wrap up, I'm so happy I live in SF and not Emeryville so Angelica could be the one to help. Thank you again Angelica!!

-Kristin

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