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Amtrak Reviews

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  • My trip from Orlando to Penn Station.



    I have a few things to complain about, my name is Danny and I am 18 years old. My boy friend and me had round trip tickets from CT to Orlando. Being as it is my first time riding a passenger train I was excited. Our trip down to Orlando was fantastic ever single conductor was exceptionally nice and respectful. Seeing as I smoke and have for many years now going a long distance without smoking gets me frustrated as well as many other people who smoke. On our way down they were really respectful to us smokers and would allow us to get off the train to have a cigarette. This happened even if... More...
    (Travel)
    Dcook1996's Picture   Dcook1996    0 Comments   Comments
  • Not Allowed on Train



    Bought ticket to go from San Juan Capistrano, Ca to Fullerton, CA. Short trip, just one hour. Was to have surgery and family was in Fullerton. Rather than take my car and have it be stuck in Fullerton, I thought I would take the train and have family meet me and take me to the Hospital. Train was to come at 10:48 a.m.. My friend and I were there at 10:00a.m. Train was late, I walked up to the train and the worker told me to board down there, he pointed to a ways away. I walked quickly down. I saw a woman get off the train, A worker said ,where are you going? I said I need to get on the... More...
    (Travel)
    Grandma5's Picture   Grandma5    0 Comments   Comments
  • Amtrak complaints



    Amtrak Office of Customer Relations 60 Massachusetts Avenue, N.E. Washington, D.C. 20002 Re: Reference #2863044; itinerary #B1EEBE To Whom It May Concern: This is a complaint about our recent trip on Amtrak (Empire Builder). We travelled as a family of 4 – 2 Senior Citizen and 2 adults. We demand a full refund for this trip based on the complaints listed below, which are above and beyond any normal expectations for delays and inconvenience. After our arrival in Oregon, we called Amtrack. We were told that our concerns should be put in writing and were given the... More...
    (Travel)
  • Amtrak Service



    When riding recently Amtrak's Starlight sevice between Dunsmuir Ca. and Martinez ,Ca.I observed a noticable lack of assistance boarding and disembarking the train at various stops. The elderly and young mothers with children struggling to board or disembark while carrying luggage and manurvering children and other carry-ons without any assistance from the Porters . They were just told to hurry up, your holding up our schedule and other passengers. Not even suggestions that would have given these people some idea as to what they could do or a helping hand getting into or out of the... More...
    (Miscellaneous)
    preachinmomma's Picture   preachinmomma    0 Comments   Comments
  • Not doing this again



    My boyfriend and I bought train tickets to go to Raleigh for the day, for the heck of it. We paid almost $ 200 for a round trip for the both of us to ride in the business class. The ride there was freezing cold, the ceiling was leaking through all over us. We did get to choose our seat. I bought a muffin that was opened and all moldy and didn't receive a refund or exchange. On the way back, the train was nearly 30 minutes late. We didn't receive our complimentary drinks. We didn't receive ANY care from our stewardess for the entire trip, so no drinks or pillows or anything.... More...
    (Travel)
    1980aj's Picture   1980aj    0 Comments   Comments
  • Amtrak was unacceptably poor



    My family and I decided to take a train trip for the first time last week and it wasn't the best experience. First of all the train was always running late; arriving, dinner or departure. We sat at the train station for over two hours starting at 2 am waiting for it. Secondly the staff was horrible!!!!! I went to school for hospitality and work in the service industry, maybe the staff needs some schooling on service. Most people were rude, rolling there eyes when asked a simple question, yelling at us or simply ignore us. We were on the train for 20 hours and they wouldn't let us... More...
    (Travel)
    NicholeJ's Picture   NicholeJ    0 Comments   Comments
  • worst experience traveling ever!!!!!



    Take the train they said, it will be cheaper and easier they said. Haha jokes on me. First off. Of you really want to make your trip longer and more expensive (if you drive a car) then taking Amtrak. My girl friend and I took the wolverine train from Chicago to royal oak at 6pm. Was supposed to take around 6 hours as opposed to 4.5 to drive but it did not take 6 hours. It took over 9 hours!!! No exaggerating. It is now 3 am and we still have one stop before going to royal. With numerous problems. The train was not very clean considering people putting feet on chairs with nasty dirty shoes,... More...
    (Travel)
    ryetung1229's Picture   ryetung1229    0 Comments   Comments
  • Amtrak Ticket Cancelation mid-trip and Rouge Conductor



    Amtrak Ticket Cancelation mid-trip and Rouge Conductor Last year my wife and I purchased train tickets through Amtrak Vacations; thinking that they would have a tighter connection with Amtrak. Not so. In the middle of our trip we were denied boarding; the conductor had no record of our issued ticket. The conductor then treated us as if we were trying to hijack his train. Later requests to Amtrak Customer Relations revealed that Amtrak had canceled our ticket a few days before we were denied boarding; to make someone else%u2019s trip more enjoyable. Amtrak was sorry that they had not... More...
    (Travel)
    Chuck375's Picture   Chuck375    0 Comments   Comments
  • recent trip to florida



    Went on roundtrip from Wilmington,de to tampa ,fl. March 22nd thru march 29th. 1st trip on train in 22 years. Improvements were softer seat cushions on coach and electric outlets. Silver star run pretty much the same. enjoyed ride overall. bad storm on east coast april 29th caused signal problems and bad flooding near Baltimore resulting in 2 1/2 hour late into Wilmington. My main complaint is that my assigned coach ended up being the furthest from station every time...on return trip I asked for and received a golf cart ride....senior citizen with bad ankle. crew as courteous as usual. More...
    (Travel)
    hatman's Picture   hatman    0 Comments   Comments
  • Not sanitary



    Take an airplane. It's worth the extra money. I took an Amtrak trip with my family about 2 years ago from Pinellas Park, FL to Washington DC. Late at night, as I was finally nodding off, a little boy ran down the aisle and puked all over me. My children were also hit pretty bad, but they were watching a movie, so they did not even flinch even as I was wiping chucks off of their faces. Anyway, it took the staff 30 min to mosey back after my wife found and notified them. I guess they wanted to finish their card game. When they came they refused to do any cleanup. "We don't... More...
    (Travel)
    JohnWood's Picture   JohnWood    0 Comments   Comments
  • Amtrak: Service Deficiencies



    Hello, I'm a 32 yr old healthcare executive in Denver Colorado. Currently the wife and I and our 1month old decided to take a chance on Amtrak to our trip to Denver. We are about to conclude our trip and wanted to write a review before doing such. Staff at the Ottumwa Iowa station were helpful, courteous, and accommodating within reason. Bravo! That is the good part. First negative was the other passengers and how the staff responded. Example, several people stole other peoples' seats yet nearly refused to move when asked numerous times. Staff shrunk from these interactions and... More...
    (Travel)
    dmcdermott's Picture   dmcdermott    1 Comments   Comments
  • Train Station



    So today I traveled from Erie, Pennsylvania all the way to New York City via amtrak. I noticed one of the workers, a tall, larger, African-American man in a navy blue amtrak coat and matching hat was especially rude to the attendants. While I was using the restroom (the light goes on that shows when someone is in the restroom), he opened the door while I was doing my business. When I first heard the door move, I yelled "I'm in here" but that didn't stop him from continuing to open the door anyway. I feel violated and he never even apologized. More...
    (Travel)
    jozayy15's Picture   jozayy15    0 Comments   Comments
  • complaint with amtrak in centralia washington



    I am very upset with Amtrak because today when my husband and myself, James and Jennifer Halverstadt were to leave Centralia, Washington in mid morning the man in the station did not announce that our train had arrived. When we arrived at the station we were told that our train would be arriving in 5 min. We stood in the station, another train went by, and then finally our train arrived. We did not know if it was our train, we went to the window to ask the man, he was gone and would not be back for a few minutes per his notice on the window. We looked at our ticket for infor that would... More...
    (Travel)
    westie4549's Picture   westie4549    0 Comments   Comments
  • Amtrak a horrible way to travel



    If you don't want to get to your destination on time ride Amtrak. If your a fan of senseless delays and marked up snack food prices come aboard and ride amtrak. This experience taught me a lesson in being cheap. I took the 190 out of Baltimore to catch the 63 train to rochester ny at penn station in NYC. The whole trip from penn station was wrought with delays and inconsiderate people. I am five hours off my original arrival time and the conducter says there may be more delays. Switch issues now more delays. I will NEVER ride another train in my life to travel unless it's a subway... More...
    (Travel)
    Thomeug78's Picture   Thomeug78    1 Comments   Comments
  • Lost luggage 2nd time



    Hi amtrak lost my luggage again this is the second time this happened to me I have about $300.00 dollar worth of stuff and plus douments I need really bad ive tryed calljng and it just keeps ring I want someone on this fast its a medium black suitcase with a broken wheel on it has my sisters name and plus I love amtrak but its getting kinda fusterating them losing my stuff wat r they going to do to get my stuff and the workers are very rude and they dont do notthing please I want my stuff back or somethjng bc so I dont worry anymore buy someone please get on this More...
    (Travel)
  • Niagara to NewYork 4th August



    We had problems with our tickets being cancelled,Tim and Marty our conductors got in touch with staff at Buffalo so we had a minimum delay purchasing 2 more and getting back on the train,they were great guys as we still had ticket problems, they made it as stress free as possible .Thanks guys we r the couple from Australia. The trip took 14 hours with a lot of delays so we dod not arrive at Penn station until midnight,we would fly if we had to do it again More...
    (Travel)
    Twall's Picture   Twall    0 Comments   Comments
  • Amtrack Lounge in Portland Station



    We were waiting to be called for our Portland to Spokane trip on July 23, 2013. My son and family consisted of 2 adults, a 3 yr. old, a 16th month old and myself. We had a lot of bags to carry, not only extra for the children but "stuff" for my son's business part of the trip. (Not to mention the food poisoning I was suffering from). We were not told that the train was coming so we could gather everything and be ready,but the woman employee working in the lounge just held the door open and said, "are you coming or not?"There was no help and the red cab drove... More...
    (Travel)
    Terrig52's Picture   Terrig52    1 Comments   Comments
  • Amtrak toilet stench Nauseating



    Riding. train right now from Philly to DC. First time using Amtrak. Pros-cost, comfy seats, wi-fi works, powwr outlets. none of these overcome the big Con- nauseating stench of human waste that permeates the air. first car boarded was overpowering stink. moved to another car with less stench, but it's still makes me want to puke. thankful only 2 hr ride. AMTRAK STINKS ...LITERALLY. Yuck More...
    (Travel)
    DOMENICTX3's Picture   DOMENICTX3    1 Comments   Comments
  • SAD Management



    This trip was the roughest trip I have had in my 25 years at Amtrak and their have been trips. I do my best to be a good employee, to serve the passengers needs to the best of my ability and not ask much. This weeks trips started out just like any other, greeted my coworkers and passengers and set out to have a great trip as I do each and every trip. A few hours into our trip a man decided to take his life by laying his head across the tracks. Our train at 70 mph could not stop in time killed him and spread his body across a quarter of a mile in front of my employee sleeper window and... More...
    (Travel)
    employeesss's Picture   employeesss    1 Comments   Comments
  • Young Sing Mom vs Disgusting Amtrak Travel



    Well let's start of by saying I am so pissed off that I'm writing this on the amtrak train to newyork. I am a young single mother no taller than 5 feet and I came to sc to visit family. I got on the amtrak for the very first time and let me tell you it was the absolute WORST travel service I've ever encountered.First the train was an hour late. Being that I'm traveling with an infant(7months) I have a stroller,carseat,carseat case,babybag,and my bag. I wasn't aware that they don't put your suit cases under the train,no you bring them on board with you. So I... More...
    (Travel)
    nycmadam's Picture   nycmadam    0 Comments   Comments
  • Amtrak travel 75% pleasant



    Took the Southwest Chief LA to Kansas City with a disabled friend. Amtrak employees at LA were fabulous, especially Denise who drove the cart enabling my friend to get to right up to the train without walking. Food pretty good, service on board was great (kudos Steve and Melanie) views fantastic. BUT Kansas City employees were anything but helpful. FIrst of all, I had requested wheelchair service in KC when I made the reservation. Got out at Union Station KC into a cold wind, no wheelchair in sight, no employees available to ask. Finally found an employee who brought a... More...
    (Travel)
    reikimis's Picture   reikimis    0 Comments   Comments
  • california zephr denver to omaha



    1st train trip ever for my family of 5 . We Took the Cal Zephr train 5 & 6 ride home to omaha from denver from vacation Dec. 2012. decided to eat dinner -just to say we had the experience. We ordered glasses of ice water o begin our meal. After we were served our dinners- my son looked to the bottom of his cup of water and found a screw at the bottom. Luckily he saw it before swallowing. The the screw head and some of the screw that was left was about a 1/4 inch wide. After my young son showed me his glass I informed the lead dinner car attendant.He took our glass after holding... More...
    (Travel)
    marnold's Picture   marnold    0 Comments   Comments
  • amtrak



    my father died and i had to travel from whitefish mt to seattle wa on dec 11 2012. i had a sleeper. i do not know the name of the woman who was working but i do know she is from montana. she was very rude to me and not helpful at all. i asked her when i could get off the train and smoke. she rudely told me that there was no where until seattle. before i arrived in seattle she told me to go to a different room so she could clean mine, this was a very emotional train ride for me and having a rude and uncaring employee for the entire trip just made it worse. this employee needs taining in... More...
    (Travel)
    carolcousins's Picture   carolcousins    0 Comments   Comments
  • Stolen bag and clothing



    My daughter just recently came to visit and took Amtrak. She arrived in Fresno, CA and discovered that someone had been in her luggage and stole her toiletries bag, and clothing. She also reported it to the police. I know the customers leave there bag in another area away from the seats, but I think there should be more security for the luggage. Is there any possibility of securing the luggage in a locked compartment? What can be done? I would appreciate a response. Thank you, TJ More...
    (Travel)
  • Amtrak is cheap. It must be true, because that's what an Amtrak employee told me.



    Amtrak is cheap Amtrak is cheap. I know this to be true because that%u2019s what the Amtrak employee at the ticket window told me after I drove 50 miles out of my way to exchange a voucher for tickets after the ticket machine at my local train station printed out 2 of the 4 tickets I had purchased, but not the remaining 2. She said that she got a voucher like mine at least once a week because the ticket kiosks run out of paper to print the tickets and all the kiosks can do is print out a voucher which you can mail to Pennsylvania for a refund, or bring to an Amtrak ticket office to... More...
    (Travel)
    FrancisG's Picture   FrancisG    0 Comments   Comments
  • five hour trip



    We recently traveled from Prov. to Phila. 30th st sta. The train going was clean and it was a un-eventful trip. On our return trip the bathrooms were trashed and smelled so bad, that I had to find one in another car that was less used. I found that the prices for drinks were over priced as well. More...
    (Travel)
  • Acela train 2119 on 6/1/12 from NY to DC



    I upgraded from the Regional train service to Acela service on 6/1/12 (from train 129 to Acela train 2119) because I had to be in DC on time for a dinner and I was told that the Acela trains get priority and are the most on-time. Well, it turns out our train took nearly double the promised time to DC. First, there were weather problems , then signal problems, that delayed our train -- a trip that was supposed to take 2 hours and 40 minutes or so but ended up taking well over 5. But then, to my dismay, we waited another hour so that 5 northbound trains could leave Union Station BEFORE they... More...
    (Travel)
  • TRAIN TRIP



    WE RECENTLY JUST GOT BACK FROM A TRIP TO PORTLAND MAINE, ON THE CARDINAL, WE ENJOYED THE SLEEPER, BUT NOT THE FOOD ON THE COACH, TERRIBLE SAUSAGE AND DID NOT HAVE HARDLY ANYTHING AVAILABLE FOR DINNER. WE ALSO COMING BACK TO LAFAYETTE, IN THE ENGINEER OVER SHOT THE DROP OFF, HAD TO CARRY BAGS QUITE A WAYS, THE PORTER HAD TO CALL HIM AND TELL HIM TO WAIT, NOT TO MENTION THAT WE WERE 1 1/2 HRS LATE, LIKE I SAID THE OTHER TRIPS WERE GREAT, BUT THIS REALLY BURNED US OUT. DON,T THINK WILL TRAVEL ON TRAIN FOR NOW. I DO WANT TO TELL YOU THAT THE PORTER (DELISA, AND TYREE) WERE GREAT AND VERY HELPFUL. More...
    (Miscellaneous)
    ramona37's Picture   ramona37    0 Comments   Comments
  • Amtrak, waste of out tax dollars ans I'm a Democrat



    Amtrak Review This could be one of the most popular modes of travel if Amtrak would just make some small changes. I took the train from Taylor Texas to Little Rock Arkansas on April 14, 2012 and returned on April 19. I will start by listing the pluses. The train ride was quiet, there was plenty of legroom, there was plenty of room to get up and stretch, and the convenience of an onboard bathroom is good too. However all these good things are dwarfed by the obvious bad. First, not only were the bathrooms filthy but the smell permeated throughout the whole car. The lack of attention given to... More...
    (Travel)
  • Fun Trip!



    A group of family members recently went from St. Louis to Kansas City on Train 314. All Amtrak personnel were cordial and helpful, but the one who made the experience especially good was the attendant in the snack car, Loren. He was organized and prepared while serving our large group as well as the other passengers. During his slow times, Loren also told us about other Amtrak routes in the U.S. that we may be interested in seeing. It was such a pleasant experience that we are planning more Amtrak trips, thanks to Loren. More...
    (Travel)
    bnadams's Picture   bnadams    0 Comments   Comments
  • train ride from hell



    boarded Amtrak train# 6- 3/16/12 at 11:00 am(late)to Reno Nevada,was to be 5 hour trip!arrived Reno Nevada at 2:00am 3/17/12 a 14 1/2 hour trip!!Stewarts dissappeared for over an hour!Called to complain today offered partial refund!!who wants to ride amtrak again!!return train #5 was 2 hours late getting to Reno.Gee why is amtrak ridership down?Barely got ou of Sac when train slowed and we were told a freight train couldn't cross over a grade and they were sending pusher locomotives to help,that complete they found a bolder on the tracks,that being complete we had to stop for a crew... More...
    (Travel)
    maddog1's Picture   maddog1    1 Comments   Comments
  • Never again!



    My daughter and I traveled by Amtrak several years ago and truly enjoyed the experience. Our trip between New Orleans and Atlanta this past weekend ruined train travel for us for good. The passenger car was already dirty when we got on at the originating station, New Orleans. There was trash around the seats and in the seat-back pockets. The disposable headrests were already used. Worst of all, the restrooms had trash and urine on the floors. They stank! The attendant was unfriendly and practically ignored everyone. He passed out the pillows, and we barely saw him again until he... More...
    (Travel)
  • Denver Station Atmosphere



    On the 3rd of Feb, I had a phone conversation with the most amazing Amtrak employee. Denver was slowed by a snow storm and she set me up with a ticket for the same price on the next day. She sounded like she was having a rough day which I would relate to delays and angry customers. I thanked her greatly and appreciated her help very much. On the 4th, I arrived at the Denver Amtrak station early so i could confirm my ticket. When I arrived there was a woman behind the window yelling at a customer. Not knowing the situation, I brushed it off until the man next to her started instigating... More...
    (Travel)
    dispense05's Picture   dispense05    0 Comments   Comments
  • Restrooms



    I recently traveled via Amtrak and was satisfied with everything but the restrooms. I think there should be separate restrooms for men and women. As a women I found it a disgusting situation. Understandably urine was all over the seat and floor making it impossible to sit on the seat which just adds to the problem. Please consider making this change, it would make for a better experience. Thank You More...
    (Travel)
    kathyp87's Picture   kathyp87    0 Comments   Comments
  • not worth it



    a friend and i were going to meet friends in dallas so we brought tickets for amtrack.... ya we were on time and the train left ten minitues ago is what Maria Delacruz to us. thay not only dont care if thay leave u stranded thay kinda seem to enjoy it . i spoke to two supervisors and four outher people all were rude. More...
    (Travel)
    kimblelj's Picture   kimblelj    0 Comments   Comments
  • Amtrak



    So I just get off the phone with my wife, who is returning home from Virginia with our four children on the train. First of all she tells me how she has had nothing but problems. Something about being able to check bags and poor customer service, but that is not why I am writing this. Apparently, the conductor of the train my family is on in something of a A**HOLE. In response to my wife asking if they could sit near a bathroom he berated her, screamed at her, and threatened to kick them off the train for not being compliant. He even went as far to call security over. The situation... More...
    (Travel)
    firemedic1186's Picture   firemedic1186    1 Comments   Comments
  • Amtrak is a joke!



    Amtrak Texas eagle is a complete joke, train both ways were hours late, food was terrible, staff were typical government employees, lazy with attitude. Train smelled of chemical toilet, I spent more than a plane fare to try the train and never again! I am a veteran, but the only way to get the veterans fare was to join a for profit organization called "veterans advantage" for $60. dollars. What a joke, don't do me any favors! We should stop funding this waste! of course it is governments job to waste our money isn't it? More...
    (Travel)
    Mike3797's Picture   Mike3797    0 Comments   Comments
  • Amtrak service



    Amtrak service on March 13, 2010 was undeserving for all passengers concerned. Stuck on a train for hours and would not give you bottled water or food to anyone They said if you want something you have to buy it. Well thank GOD their was a journalist on board from MNBC I am sure she will get the point across. I feel that I should be compensated for the total inconveince of my 3 hour trip that turned into 12. the train number was 194 leaving Phil PA The only good thing about it was the conducter was very professional and understanding. The rest of amtrak was ridiculous More...
    (Travel)
  • Amtrak complaint



    I was on the amtrak 194 out of Philadelphia PA on March 13, 2010. Well the trip from HELL. It started out the train was late to begin with than we went to Edison New Jersey and that is when we sat on the train for 8 hours. They would not supply bus service, they would not give you bottled water or food. They should of at least given us food and water for free. They do not take care of there customers at all. We werent the only train either. They should be ashamed of themselves. I think I deserve a free ticket at least back to Phili. But the way that amtrak treats their customers I am... More...
    (Travel)
    8500's Picture   8500    0 Comments   Comments
  • High Speed Rail? Forget it



    Recently took Amtrak from Washington DC to New York City. A friend chose to fly. We later compared notes. He got to hotel two hours earlier than I did. Train was dirty, noisey, rail bed obviously in need of major work, snack bar service was just junk food in packages and cost was comparable to plane. Cab fare to station and airport about same. Car fares from station to hotel pretty close to same. Granted, cab in from LaGuardia to city is much higher unless you share or take bus. So, why are we being told that rail is the answer to nation's transportation problems? Not this rail. Not... More...
    (Airline)
    Bobandtash's Picture   Bobandtash    0 Comments   Comments
  • Amtrak Recycling complaints



    I have taken two trips on Amtrak in 2009. Generally, I have been quite satisfied. But folks, Amtrak has been billing itself as an ecologically sound way to travel, leaving relatively light carbon footprints. So let's recycle the recyclable containers sold on trains, especially the aluminum cans! Recyclables could be dropped off at stations where community organizations could take them on to recycling centers. More...
    (Airline)
  • Amtrak absolutely amazing trip



    Dear Amtrak! My daughter and I have just returned from our first five-state tour on Amtrak! What an amazing adventure we did have and we loved every minute! We traveled from Lincoln, Nebraska to Sunny Napa Valley California. We received word prior to our departure that we would be re-routed through Wyoming due to track work in the Rockies, at first disappointed, however we learned that this re-routing would be the best part of our travels!! You see we experienced the most amazing and spectacular panoramic scenery one can only expect from the Nevada Serra Mountains. What an amazing... More...
    (Airline)
    cathyevenson's Picture   cathyevenson    0 Comments   Comments
  • case 2224637



    I travelled on Amtrak Auto Train with my wife and 2 children earlier this month. We took our van and travelled from Orlando to DC. During the trip we noticed a foul smell of the toilet and after a few hours we notified the attendant. They agreed there was a smell and said they would go get someone to assist but never returned. We ended up covering our mouth with our blanket to stop from throwing up and at 9am the following day arrived in DC. When I arrived in DC I contacted customer service who told me this was a problem they knew about and offered me $100 credit which I felt was an insult... More...
    (Airline)
  • backep up toilet!



    I travelled on Amtrak with my wife and 2 children earlier this month. We took our van and travelled from Orlando to DC. During the trip we noticed a foul smell of the toilet and after a few hours we notified the attendant. They agreed there was a smell and said they would go get someone to assist but never returned. We ended up covering our mouth with our blanket to stop from throwing up and at 9am the following day arrived in DC. When I arrived in DC I contacted customer service who told me this was a problem they knew about and offered me $100 credit which I felt was an insult to me as a... More...
    (Airline)
    Smelly's Picture   Smelly    0 Comments   Comments
  • Nice Trip



    Traveled on the Cardinal 1st class (bedroom) from Hinton, WV to Denver, CO in Jan. '09. Train was an hour late getting to Hinton. By the time we reached Chicago, we had made up forty minutes. Food in the dining car was decent. I give it a B+. The service was a B-. The train staff was pleasant and efficient. Beds were made up at the time we asked and put back to daytime status while at breakfast! Left Chicago on time on the California Zephyr. Staff was courteous and knew their jobs. We were exactly on time into Denver. Return trip to Hinton was as good or better. I had not traveled with... More...
    (Airline)
    rivercabin0's Picture   rivercabin0    0 Comments   Comments
  • Terrible !!



    Please whateveryou do consider another way to travel ! We decided to take an amtrak from dallas tx to san antonio tx. To start with we arrived at the station in dallas at 10 in the morning . Our train was supposed to be there at 11 it finally arrived at 5 that afternoon. This is not a place you want to sit for 6 hrs .there are homeless people constantly begging you for money . I did not feel very safe at all , the bathrooms were dirty and the only place cool was in the station which had maybe 20 seats all of which were taken. It was very hot and they offered us nothing for the train... More...
    (Airline)
    topher54's Picture   topher54    1 Comments   Comments
  • Bait and Switch



    My wife and I recently chose to take the Amtrak luxury bus to Las Vegas. We arrived at the station and were promptly pushed onto a very old, dirty, Greyhound bus. We learned after the fact that Amtrak subcontracts with Greyhound but we were not told this at time of purchase. Needless to say we were not happy, and unless you want to be deceived, have to wait while your driver makes personal phone calls at numerous stops, and then makes you climb under the bus to get your own luggage, be advised not to choose Amtrak. More...
    (Airline)
    nap26rb's Picture   nap26rb    5 Comments   Comments

Amtrak Reviews By Product


Amtrak Comments


pennyt says: (2 weeks ago)
 0
OMG! Here we go again. I love to travel Amtrack but lately u have been dropping the ball. The last trip we were stuck at a train station for over 5 hours with no provisions. Then, we tried it again... Well, train was 20 min. Late and then we sat on tracks outside rantoul for about 2 hrs waiting on a freight train. Seriously.,, communicate with other trains people!! So, a three hour trip to Chicago took twice a long and I still had to pay the hotel for being late.
AHHHHH



Veganguy says: (5 months ago)
 0
First of all, I am a VEGAN. I have travelled on Amtrak previously, and
both times I requested Vegan meals, and both times I was severely
disappointed. I am trying one last time before I switch to bus service.

I am currently traveling from Pittsfield MA to Green River UT on
September 12, leaving at 3:36 PM and changing in Chicago. I have
requested vegan meals, but on my two previous trips on Amtrak I also
requested vegan meals.

My requests were either completely ignored, or I was given a small
plastic container of vegan food which was hardly edible. On both
occasions I had foreseen the possibility of problems from previous
travel, and I brought my own food with me. I will do so again on this
next trip, but I would be delighted if I were pleasantly surprised.

I would really like vegan food of the same quality that other
passengers who are not vegan get. Veganism is becoming much more
popular so hopefully you have progressed in the two years since my last
Amtrak trip. If not I may not ever take another one.

I would like vegan food which is actually semi prepared like the food
served to others, not reheated in a plastic container in a microwave
with the plastic container served on a plate. This was what I had the
last time.

If you have any interest in pleasing your passengers and encouraging
further use of Amtrak, I ask that you take my concerns seriously. I
will be a captive of Amtrak for three days on this next trip and I
plead with you not to subject me to food I really do not want to eat.

If you, or someone else could send me a menu of vegan options for the
trip I would appreciate it.



5393315a says: (2 years ago)
 0
The lady behind the window at the denver station is outrageously rude. She wouldnt even tell me where to check bags.She pointed n i couldnt figure out where she was pointing.I ve never been in station before n she made it miserable. The baggage guys were rude.



5393315a says: (2 years ago)
 0
Never used amtrak before and arrived in denver station jan 8 2013 .The lady behind the window was incredibly rude.I dint know where to go and they were just pointin where to go instead of



slamalam says: (2 years ago)
 0
for the 6th out of 6th and LAST time, AMTRACK is so late, I will be missing my OWN PARTY....thank you again...I have never once experienced Amtrack to be on time...not even close, not even within one hour......



nonnamaria48 says: (2 years ago)
 0
will take greyhound bus from dayton to chicago union station. arriving l:40. zephyr leaves at 2:00. will i make it? only way i have to get to chicago. help? shall i get there a day early? if so, what hotel is near the train station? i am 60 years old. maria



AnnDav1 says: (2 years ago)
 0
I planned a trip by Amtrak to New York City to atend funeral services for my uncle leaving July 1, 2012 from Florence, SC. I travel about an hour to get to the station. When I arrived at the station, I was informed that the train was running behind schedule due to bad weather. The train was due to leave about 11:20 pm but was scheduled to get into the station at approximately 12:30 and that was not a sure thing. I, however, understood that and after talking with the agent, I changed my reservation to leave the following morning which was July 2 on the 11:39 am train. Before leaving home on July 2, I called Amtrak agent to check train status and was told that the train was running on schedule and would be leaving Florence at 11:39 as schedule. I proceeded to go to Florence and arrived at the station about an hour before train time. When I got to the window to purchase my ticket, I was told by the station agent that the train was due in between 4 pm and 6 pm that evening. I was shocked that the Amtrak agent on the phone had lied to me about the train schedule and due to this, I was unable to attend my Uncle's Service. I was really disappointed with the Amtrak Agent(s) because I called twice and each one told me the same lie. This cause me to have to again drive to Florence and make the decision not to travel because of the lateness. I am still sad because I was unable to attend my Uncle's services. Please inform your agents to be truthful with customers. This is not good for Amtrak's business!



JAX21 says: (2 years ago)
 0
I JUST RECENTLY RETURNED FROM A TRIP TO & FROM RENO. THE TRIP OUT WEST WAS GOOD-COMFORTABLE & SPACIOUS FAMILY ROOM. ON THE RETURN TRIP WE WERE SUPPOSED TO HAVE THE SAME ACCOMODATIONS- BUT ENDED UP WITH A ROOMETTE- NOT ENOUGH SPACE FOR TWO,VERY CRAMPED QUARTERS, NO ROOM FOR LUGGAGE( WHICH WAS ONLY 1 CARRY-ON BAG FOR THE TWO OF US & A TOTE BAG.I DO NOT APPRECIATE PAYING OVER $600 FOR A FAMILY ROOM & ENDING UP IN A ROOMETTE. THE TRAIN WAS THE CALIFORNIA ZEPHYR & THE TRIP WAS 6/5-6/7. PLEASE INFORM YOUR EMPLOYEES NOT TO MISLEAD THE CONSUMER INTO THINKING THAT THEY ARE PAYING FOR A FAMILY ROOM WHEN INDEED THE GET A ROOMETTE.VERY DISAPPOINTED IN THE TRIP BACK HOME.

JACKIE LOCOCO



kristink says: (3 years ago)
 0
This is a positive comment about Angelica, who works at the San Francisco branch of Amtrak. Gold star Angelica!! You were so incredibly helpful and were so tenacious in solving the mystery of my grandmother and aunt's missing luggage; I can't say enough good things about you. And you managed to help us while you were juggling other customers and working solo.

My grandmother and my aunt were visiting me in San Francisco, they got in at 9:30am, (they'd taken an Amtrak train from Portland - an 18 hour train ride) they were tired, they were hungry, they just wanted to get to my house and take a shower and a nap - but Amtrak lost their bags. Then someone from Emeryville Amtrak called my aunt and said no worries, we've found the bags! Show up at the SF Amtrak at 2:45. Yay and done. However, when we got there, no bags. We called around and no one from Sacramento to Salinas would admit to having seen the bags. Angelica angelically tracked down the missing bags. I honestly think without her, they would have disappeared. I spoke with one woman from the Emeryville Amtrak (the station that lost the bags) who was a horrendous bitch to me on the phone - said it was my fault and I should contact the Portland office and hung up on me. Well... I wasn't even on the train, and I don't really understand how the Portland office would be any better then Emeryville at finding luggage that went missing in Emeryville.

To wrap up, I'm so happy I live in SF and not Emeryville so Angelica could be the one to help. Thank you again Angelica!!

-Kristin



kristink says: (3 years ago)
 0
This is a positive comment about Angelica, who works at the San Francisco branch of Amtrak. Gold star Angelica!! You were so incredibly helpful and were so tenacious in solving the mystery of my grandmother and aunt's missing luggage; I can't say enough good things about you. And you managed to help us while you were juggling other customers and working solo.

My grandmother and my aunt were visiting me in San Francisco, they got in at 9:30am, (they'd taken an Amtrak train from Portland - an 18 hour train ride) they were tired, they were hungry, they just wanted to get to my house and take a shower and a nap - but Amtrak lost their bags. Then someone from Emeryville Amtrak called my aunt and said no worries, we've found the bags! Show up at the SF Amtrak at 2:45. Yay and done. However, when we got there, no bags. We called around and no one from Sacramento to Salinas would admit to having seen the bags. Angelica angelically tracked down the missing bags. I honestly think without her, they would have disappeared. I spoke with one woman from the Emeryville Amtrak (the station that lost the bags) who was a horrendous bitch to me on the phone - said it was my fault and I should contact the Portland office and hung up on me. Well... I wasn't even on the train, and I don't really understand how the Portland office would be any better then Emeryville at finding luggage that went missing in Emeryville.

To wrap up, I'm so happy I live in SF and not Emeryville so Angelica could be the one to help. Thank you again Angelica!!

-Kristin



xanti says: (3 years ago)
 0
Dear, Amtrak i love your services. First of all you dnt have to use your gas to travel just hop on the train and you can have your rest if you are in the quiet car. I love me some AMTRAK



SamLiz says: (4 years ago)
 0
Recently traveled NNews - Alexandria. The NNews station was dirty, needed repairs, trash everywhere. Not impressive!. Scenary is of tires in ditches, abandoned everything, a lot of old funky railroad stuff. Clean it up!!! Contract your food service onboard and get a better quality result. Actively, I repeat, ACTIVELY promote core services between major cities, discount rates for off peak times, and think about if, maybe




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