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Amtrak Reviews

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  • Terrible Customer Service

    I was a couple minutes late for the train and I went inside to ask if I had missed my train and the person working the desk had no idea and then rudely responded saying, "must have,,i don't see it on the track." I asked her where i should go next to connect to get on it and she had no idea so she asked another employee who told me to go a couple stops next so that I would get to it and I asked if I would get there in time and she said yes. I have been waiting here two hours and i think it's safe to say I am $10 in the hole and wasted a lot of time. Now I will sit here... More...
    Nikky's Picture   Nikky    0 Comments   Comments

    Read the fine print when you make a purchase because they will NOT refund your money if you're in coach they only offer an eVoucher no money returned. We booked a first class private room for our return home and they only gave us a percentage of our refund not our entire purchase cost. Another thing is DON'T BOTHER WITH THE INSURANCE....they advertised the travel insurance and made it seem that if you had a change in plans that the policy would cover this BUT when we called they said due to Amtrak's policy on refunds we do not cover the difference of the refund we ONLY cover... More...
    pres100717's Picture   pres100717    0 Comments   Comments
  • All doors did NOT open

    I was taking the Acela #2154 to New Haven. I got out of my seat when notice was given that we were arriving. I grabbed my bag and waited at the nearest door. The door did not open. I pressed the open door button, but no luck. Instead of being a half hour late like usual, I will be three hours late. More...
    Pine's Picture   Pine    0 Comments   Comments
  • Amtrak employees do seem to hate their jobs!!!

    I am on Amtrak from Atlanta to Charlotte, NC 1.26.17. This male that I will not call a gentleman, has the most rude hateful demeanor. Does Amtrak seek out the most unhappy power hungry individuals they can fine to hire. He has not said one civil word to anyone in this car. I was asleep on the beach with no one sitting next to me. He kicked my seat until I woke up and told me I couldn't take up two seats, sit up people were needing the seats. That is fine if that were the truth. There are empty chairs all over the coach. I would never take someone's seat but I would at the same... More...
    Sleepyhead's Picture   Sleepyhead    0 Comments   Comments
  • maltreated and traumatized

    The Empire Builder experience? The conductor took my suitcase. When I detrained (delightful word), I asked her where it was. She said it was at the baggage claim. I walked all the way to the other end of Union Depot and waited for my suitcase, which never showed up. The man at the baggage claim said he never got it and I better run back because it's still on the train. Why he couldn't radio anyone to make sure the train didn't leave without my suitcase I have no idea. I ran back. The guys at the gate needed to be explained to. They let me go handle the situation myself. The... More...
    LouiseM's Picture   LouiseM    0 Comments   Comments
  • No concern for people's safety

    Wow going through a hard time in life with my grandfather passing away on vacation or three days before he was supposed to get back on Amtrak to go home two funerals in dealing with his affairs after death and catching a train back to Texas on October 21 I have never felt so disrespected in my life they lead someone on the train wasn't supposed to be on a train without a ticket somewhere in the middle of Texas and next thing I know there's three guys fist fighting it took staff a very long time to come and break up the fight and then to bring the guys back in the same general... More...
    Ladykeita's Picture   Ladykeita    0 Comments   Comments
  • Amtrak won't resolve my issue

    I would like to speak with someone that can help me with my case. To make a long story short... I made a reservation for my parents(my dad is hard of hearing and my mom has Alzheimer's) to take a train from Pennsylvania to Kansas City for my wedding which was to be held on May 30. They were on the train and they were not told that they were the next stop so they actually missed their stop and had to take a cab back to the previous stop to get back on the correct train. As you can imagine this was very stressful for 2 elderly people and they were afraid they were going to miss my... More...
    Maeganmccann's Picture   Maeganmccann    0 Comments   Comments
  • Amtrak travel

    I am 86 years old and traveling by Amtrak was the worse experience in my life. Seventeen hours on a train that kept breaking. I will never travel on Amtrak again. Why is it that the USA is the most developed country but we have the worst rail service. Try high-speed or monorail, other countries have it and it is a excellent way to travel. More...
    rpilkins0728's Picture   rpilkins0728    0 Comments   Comments
  • Amtrak

    We took are first train ride to Orlando, Florida with our 2 children. First of all, I was disappointed to find out that there were no tv on board for this long travel. I asked a worker about it and they said to use your electronics. Everyone does not own electronic devices. Second, there was no wi-fi available on this particular train which also was disappointing. Third there was no microwave for passengers to use that brought there own food, due to the high prices on there menu. Lastly, for the distant of travel, the bathrooms needs to be cleaned and checked every 2 hours the odor was... More...
    btvrene11's Picture   btvrene11    0 Comments   Comments
  • Wilmington Station Error

    I travel on Amtrak weekly from NYC to Wilmington for work. I was waiting for my delayed train when the sign said it wouldn't arrive until 5:55pm, I ran to use the restroom and returned at 4:48, the doors had just closed and they wouldn't open them. I called customer service who said it wasn't their fault. I bought another ticket and was only offered a $50 credit. I'm a select plus customer, travel all the time, this was not my error--but this is the best they can do? And they wonder why noway wants to support the Gateway Project. Miscommunication, constantly late,... More...
    Commutesick's Picture   Commutesick    0 Comments   Comments
  • Amtrak abandons their customers--Horrible customer service!

    WORST CUSTOMER SERVICE EVER!!!!!!!!!!! Amtrak cancelled their train leaving Montreal, after leaving their customers waiting for hours. All the passengers were told there is nothing Amtrak can do for you. "You are on your own and we have no other trains that you can take today." Amtrak literally abandoned its passengers! When I contacted customer service, they told me to write a detailed letter. After about a month, I got a form letter back--basically saying my treatment is their official policy when they decide to cancel a trip. Shameful!!!!!! More...
    fshapiro's Picture   fshapiro    0 Comments   Comments
  • Rude cabin assistant

    I am currently on the Amtrak empire builder from Chicago to Seattle, traveling with two friends. When we first got on the train we figured that we could sit separately until more people get on in other stops, which would be when we'd move together. However, the amtrak cabin assistant insisted that we sit together, which would have been fine if he wasn't extremely rude about it. A few stops later when no one got on we were still not allowed to move our seats, but a family of four behind us got two seats each with the cabin assistant's welcome approval. I am not sure if we are... More...
    Zayhra's Picture   Zayhra    0 Comments   Comments
  • Amtrak: attendant tapped me agrily on the arm

    I'm currently on a amtrak headed from NYC to Philadelphia. I'm traveling with my husband. I heard the attendant say to have our tickets ready to be checked. I informed my husband and then closed my eyes to rest. She came to our seats; he apparently wasn't quick enough showing her both of our tickets so she tapped me angrily on my arm and told me to wake up. I am outraged that a amtrak attendant felt like she could touch me, let alone so forcefully. This is my first and LAST time on Amtrak. Ridiculous!!! More...
    Kellywilson's Picture   Kellywilson    0 Comments   Comments
  • worse experience ever!!!

    I can not believe my experience with this company. Besides them over charging me $105!!! Every person has been beyond rude. Believe me I understand overwhelmed workers because I am one! But customers that pay(actually way overpay) for a service should never be yelled at, talked down to, refused a supervisor and hung up on! I will never ever ever take the train again. If someone ram a different train service they would put Amtrak out of business with this service! Don't do it fly or drive!!! More...
    auntsissy19's Picture   auntsissy19    0 Comments   Comments
  • Amtrak Capitol Corridor

    On the first leg of our round trip ride from San Jose to Auburn our train was over 4 hours late due to mechanical trouble. When we arrived at the station we were told that we would have to wait almost 2 hours for the next bus to arrive at the station. Their idea of compensation? $3 off our next purchase at their over priced café (about the same as a pack of playing cards). So after a 6 hour delay on Thanksgiving and a couple days at grandmas house my 5 year old and I are ready to take the bus and train back. The only obstacle? The bus is 20 minutes late and rather than delay the... More...
    tpreader's Picture   tpreader    0 Comments   Comments
  • My trip from Orlando to Penn Station.

    I have a few things to complain about, my name is Danny and I am 18 years old. My boy friend and me had round trip tickets from CT to Orlando. Being as it is my first time riding a passenger train I was excited. Our trip down to Orlando was fantastic ever single conductor was exceptionally nice and respectful. Seeing as I smoke and have for many years now going a long distance without smoking gets me frustrated as well as many other people who smoke. On our way down they were really respectful to us smokers and would allow us to get off the train to have a cigarette. This happened even if... More...
    Dcook1996's Picture   Dcook1996    0 Comments   Comments
  • Not Allowed on Train

    Bought ticket to go from San Juan Capistrano, Ca to Fullerton, CA. Short trip, just one hour. Was to have surgery and family was in Fullerton. Rather than take my car and have it be stuck in Fullerton, I thought I would take the train and have family meet me and take me to the Hospital. Train was to come at 10:48 a.m.. My friend and I were there at 10:00a.m. Train was late, I walked up to the train and the worker told me to board down there, he pointed to a ways away. I walked quickly down. I saw a woman get off the train, A worker said ,where are you going? I said I need to get on the... More...
    Grandma5's Picture   Grandma5    0 Comments   Comments
  • Not doing this again

    My boyfriend and I bought train tickets to go to Raleigh for the day, for the heck of it. We paid almost $ 200 for a round trip for the both of us to ride in the business class. The ride there was freezing cold, the ceiling was leaking through all over us. We did get to choose our seat. I bought a muffin that was opened and all moldy and didn't receive a refund or exchange. On the way back, the train was nearly 30 minutes late. We didn't receive our complimentary drinks. We didn't receive ANY care from our stewardess for the entire trip, so no drinks or pillows or anything.... More...
    1980aj's Picture   1980aj    0 Comments   Comments
  • Amtrak was unacceptably poor

    My family and I decided to take a train trip for the first time last week and it wasn't the best experience. First of all the train was always running late; arriving, dinner or departure. We sat at the train station for over two hours starting at 2 am waiting for it. Secondly the staff was horrible!!!!! I went to school for hospitality and work in the service industry, maybe the staff needs some schooling on service. Most people were rude, rolling there eyes when asked a simple question, yelling at us or simply ignore us. We were on the train for 20 hours and they wouldn't let us... More...
    NicholeJ's Picture   NicholeJ    0 Comments   Comments
  • worst experience traveling ever!!!!!

    Take the train they said, it will be cheaper and easier they said. Haha jokes on me. First off. Of you really want to make your trip longer and more expensive (if you drive a car) then taking Amtrak. My girl friend and I took the wolverine train from Chicago to royal oak at 6pm. Was supposed to take around 6 hours as opposed to 4.5 to drive but it did not take 6 hours. It took over 9 hours!!! No exaggerating. It is now 3 am and we still have one stop before going to royal. With numerous problems. The train was not very clean considering people putting feet on chairs with nasty dirty shoes,... More...
    ryetung1229's Picture   ryetung1229    0 Comments   Comments
  • Not sanitary

    Take an airplane. It's worth the extra money. I took an Amtrak trip with my family about 2 years ago from Pinellas Park, FL to Washington DC. Late at night, as I was finally nodding off, a little boy ran down the aisle and puked all over me. My children were also hit pretty bad, but they were watching a movie, so they did not even flinch even as I was wiping chucks off of their faces. Anyway, it took the staff 30 min to mosey back after my wife found and notified them. I guess they wanted to finish their card game. When they came they refused to do any cleanup. "We don't... More...
    JohnWood's Picture   JohnWood    0 Comments   Comments
  • Train Station

    So today I traveled from Erie, Pennsylvania all the way to New York City via amtrak. I noticed one of the workers, a tall, larger, African-American man in a navy blue amtrak coat and matching hat was especially rude to the attendants. While I was using the restroom (the light goes on that shows when someone is in the restroom), he opened the door while I was doing my business. When I first heard the door move, I yelled "I'm in here" but that didn't stop him from continuing to open the door anyway. I feel violated and he never even apologized. More...
    jozayy15's Picture   jozayy15    0 Comments   Comments
  • complaint with amtrak in centralia washington

    I am very upset with Amtrak because today when my husband and myself, James and Jennifer Halverstadt were to leave Centralia, Washington in mid morning the man in the station did not announce that our train had arrived. When we arrived at the station we were told that our train would be arriving in 5 min. We stood in the station, another train went by, and then finally our train arrived. We did not know if it was our train, we went to the window to ask the man, he was gone and would not be back for a few minutes per his notice on the window. We looked at our ticket for infor that would... More...
    westie4549's Picture   westie4549    0 Comments   Comments
  • Amtrak a horrible way to travel

    If you don't want to get to your destination on time ride Amtrak. If your a fan of senseless delays and marked up snack food prices come aboard and ride amtrak. This experience taught me a lesson in being cheap. I took the 190 out of Baltimore to catch the 63 train to rochester ny at penn station in NYC. The whole trip from penn station was wrought with delays and inconsiderate people. I am five hours off my original arrival time and the conducter says there may be more delays. Switch issues now more delays. I will NEVER ride another train in my life to travel unless it's a subway... More...
    Thomeug78's Picture   Thomeug78    1 Comments   Comments
  • Lost luggage 2nd time

    Hi amtrak lost my luggage again this is the second time this happened to me I have about $300.00 dollar worth of stuff and plus douments I need really bad ive tryed calljng and it just keeps ring I want someone on this fast its a medium black suitcase with a broken wheel on it has my sisters name and plus I love amtrak but its getting kinda fusterating them losing my stuff wat r they going to do to get my stuff and the workers are very rude and they dont do notthing please I want my stuff back or somethjng bc so I dont worry anymore buy someone please get on this More...
  • Amtrak toilet stench Nauseating

    Riding. train right now from Philly to DC. First time using Amtrak. Pros-cost, comfy seats, wi-fi works, powwr outlets. none of these overcome the big Con- nauseating stench of human waste that permeates the air. first car boarded was overpowering stink. moved to another car with less stench, but it's still makes me want to puke. thankful only 2 hr ride. AMTRAK STINKS ...LITERALLY. Yuck More...
    DOMENICTX3's Picture   DOMENICTX3    1 Comments   Comments
  • SAD Management

    This trip was the roughest trip I have had in my 25 years at Amtrak and their have been trips. I do my best to be a good employee, to serve the passengers needs to the best of my ability and not ask much. This weeks trips started out just like any other, greeted my coworkers and passengers and set out to have a great trip as I do each and every trip. A few hours into our trip a man decided to take his life by laying his head across the tracks. Our train at 70 mph could not stop in time killed him and spread his body across a quarter of a mile in front of my employee sleeper window and... More...
    employeesss's Picture   employeesss    1 Comments   Comments
  • Young Sing Mom vs Disgusting Amtrak Travel

    Well let's start of by saying I am so pissed off that I'm writing this on the amtrak train to newyork. I am a young single mother no taller than 5 feet and I came to sc to visit family. I got on the amtrak for the very first time and let me tell you it was the absolute WORST travel service I've ever encountered.First the train was an hour late. Being that I'm traveling with an infant(7months) I have a stroller,carseat,carseat case,babybag,and my bag. I wasn't aware that they don't put your suit cases under the train,no you bring them on board with you. So I... More...
    nycmadam's Picture   nycmadam    0 Comments   Comments
  • california zephr denver to omaha

    1st train trip ever for my family of 5 . We Took the Cal Zephr train 5 & 6 ride home to omaha from denver from vacation Dec. 2012. decided to eat dinner -just to say we had the experience. We ordered glasses of ice water o begin our meal. After we were served our dinners- my son looked to the bottom of his cup of water and found a screw at the bottom. Luckily he saw it before swallowing. The the screw head and some of the screw that was left was about a 1/4 inch wide. After my young son showed me his glass I informed the lead dinner car attendant.He took our glass after holding... More...
    marnold's Picture   marnold    0 Comments   Comments

    ramona37's Picture   ramona37    0 Comments   Comments
  • Amtrak, waste of out tax dollars ans I'm a Democrat

    Amtrak Review This could be one of the most popular modes of travel if Amtrak would just make some small changes. I took the train from Taylor Texas to Little Rock Arkansas on April 14, 2012 and returned on April 19. I will start by listing the pluses. The train ride was quiet, there was plenty of legroom, there was plenty of room to get up and stretch, and the convenience of an onboard bathroom is good too. However all these good things are dwarfed by the obvious bad. First, not only were the bathrooms filthy but the smell permeated throughout the whole car. The lack of attention given to... More...
  • train ride from hell

    boarded Amtrak train# 6- 3/16/12 at 11:00 am(late)to Reno Nevada,was to be 5 hour trip!arrived Reno Nevada at 2:00am 3/17/12 a 14 1/2 hour trip!!Stewarts dissappeared for over an hour!Called to complain today offered partial refund!!who wants to ride amtrak again!!return train #5 was 2 hours late getting to Reno.Gee why is amtrak ridership down?Barely got ou of Sac when train slowed and we were told a freight train couldn't cross over a grade and they were sending pusher locomotives to help,that complete they found a bolder on the tracks,that being complete we had to stop for a crew... More...
    maddog1's Picture   maddog1    1 Comments   Comments
  • Never again!

    My daughter and I traveled by Amtrak several years ago and truly enjoyed the experience. Our trip between New Orleans and Atlanta this past weekend ruined train travel for us for good. The passenger car was already dirty when we got on at the originating station, New Orleans. There was trash around the seats and in the seat-back pockets. The disposable headrests were already used. Worst of all, the restrooms had trash and urine on the floors. They stank! The attendant was unfriendly and practically ignored everyone. He passed out the pillows, and we barely saw him again until he... More...
  • Restrooms

    I recently traveled via Amtrak and was satisfied with everything but the restrooms. I think there should be separate restrooms for men and women. As a women I found it a disgusting situation. Understandably urine was all over the seat and floor making it impossible to sit on the seat which just adds to the problem. Please consider making this change, it would make for a better experience. Thank You More...
    kathyp87's Picture   kathyp87    0 Comments   Comments
  • not worth it

    a friend and i were going to meet friends in dallas so we brought tickets for amtrack.... ya we were on time and the train left ten minitues ago is what Maria Delacruz to us. thay not only dont care if thay leave u stranded thay kinda seem to enjoy it . i spoke to two supervisors and four outher people all were rude. More...
    kimblelj's Picture   kimblelj    0 Comments   Comments
  • Amtrak

    So I just get off the phone with my wife, who is returning home from Virginia with our four children on the train. First of all she tells me how she has had nothing but problems. Something about being able to check bags and poor customer service, but that is not why I am writing this. Apparently, the conductor of the train my family is on in something of a A**HOLE. In response to my wife asking if they could sit near a bathroom he berated her, screamed at her, and threatened to kick them off the train for not being compliant. He even went as far to call security over. The situation... More...
    firemedic1186's Picture   firemedic1186    1 Comments   Comments
  • Amtrak is a joke!

    Amtrak Texas eagle is a complete joke, train both ways were hours late, food was terrible, staff were typical government employees, lazy with attitude. Train smelled of chemical toilet, I spent more than a plane fare to try the train and never again! I am a veteran, but the only way to get the veterans fare was to join a for profit organization called "veterans advantage" for $60. dollars. What a joke, don't do me any favors! We should stop funding this waste! of course it is governments job to waste our money isn't it? More...
    Mike3797's Picture   Mike3797    0 Comments   Comments
  • Amtrak complaint

    I was on the amtrak 194 out of Philadelphia PA on March 13, 2010. Well the trip from HELL. It started out the train was late to begin with than we went to Edison New Jersey and that is when we sat on the train for 8 hours. They would not supply bus service, they would not give you bottled water or food. They should of at least given us food and water for free. They do not take care of there customers at all. We werent the only train either. They should be ashamed of themselves. I think I deserve a free ticket at least back to Phili. But the way that amtrak treats their customers I am... More...
    8500's Picture   8500    0 Comments   Comments
  • backep up toilet!

    I travelled on Amtrak with my wife and 2 children earlier this month. We took our van and travelled from Orlando to DC. During the trip we noticed a foul smell of the toilet and after a few hours we notified the attendant. They agreed there was a smell and said they would go get someone to assist but never returned. We ended up covering our mouth with our blanket to stop from throwing up and at 9am the following day arrived in DC. When I arrived in DC I contacted customer service who told me this was a problem they knew about and offered me $100 credit which I felt was an insult to me as a... More...
    Smelly's Picture   Smelly    0 Comments   Comments
  • Terrible !!

    Please whateveryou do consider another way to travel ! We decided to take an amtrak from dallas tx to san antonio tx. To start with we arrived at the station in dallas at 10 in the morning . Our train was supposed to be there at 11 it finally arrived at 5 that afternoon. This is not a place you want to sit for 6 hrs .there are homeless people constantly begging you for money . I did not feel very safe at all , the bathrooms were dirty and the only place cool was in the station which had maybe 20 seats all of which were taken. It was very hot and they offered us nothing for the train... More...
    topher54's Picture   topher54    1 Comments   Comments
  • Bait and Switch

    My wife and I recently chose to take the Amtrak luxury bus to Las Vegas. We arrived at the station and were promptly pushed onto a very old, dirty, Greyhound bus. We learned after the fact that Amtrak subcontracts with Greyhound but we were not told this at time of purchase. Needless to say we were not happy, and unless you want to be deceived, have to wait while your driver makes personal phone calls at numerous stops, and then makes you climb under the bus to get your own luggage, be advised not to choose Amtrak. More...
    nap26rb's Picture   nap26rb    5 Comments   Comments


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