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Amtrak Complaint - Amtrak: Service Deficiencies
Amtrak Complaint

Amtrak Complaint

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Amtrak: Service Deficiencies


Hello, I'm a 32 yr old healthcare executive in Denver Colorado. Currently the wife and I and our 1month old decided to take a chance on Amtrak to our trip to Denver. We are about to conclude our trip and wanted to write a review before doing such.

Staff at the Ottumwa Iowa station were helpful, courteous, and accommodating within reason. Bravo! That is the good part.

First negative was the other passengers and how the staff responded. Example, several people stole other peoples' seats yet nearly refused to move when asked numerous times. Staff shrunk from these interactions and acquiesced to the poorly behaved passengers.

Next is the lack of communication during the trip (after 10pm or so).

Lastly and most importantly is safety. We didn't feel safe walking about with our baby even when in our car seat due to people practically laying in the aisles asleep and the wide jerky movements in the train cars that knocked over 4 grown adults during our trip. Carefully walked family to sit down for breakfast when the train had stopped, albeit 60 mins early (5:00am). After sitting down for 30 mins, we were told they were closed and had to leave. I expressed safety concern about moving about and was shocked to be told that we had to leave a immediately anyway.

We were not lounging or sleeping. We spent 100$ on dinner the night before and simply were wanting to get the entire family to the cafe safely then eat then end our trip.

After being forced to move my child in an unsafe manner, we will not be eating breakfast nor will we be using Amtrak again in the future. We will fly like we always have and should have this time.


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