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Amtrak Complaint - Amtrak abandons their customers--Horrible customer service!
Amtrak Complaint

Amtrak Complaint

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Amtrak abandons their customers--Horrible customer service!


WORST CUSTOMER SERVICE EVER!!!!!!!!!!! Amtrak cancelled their train leaving Montreal, after leaving their customers waiting for hours. All the passengers were told there is nothing Amtrak can do for you. "You are on your own and we have no other trains that you can take today." Amtrak literally abandoned its passengers! When I contacted customer service, they told me to write a detailed letter. After about a month, I got a form letter back--basically saying my treatment is their official policy when they decide to cancel a trip. Shameful!!!!!!


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