Amtrak Complaint

Amtrak Complaint

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BAD BUSINESS POLICIES


Read the fine print when you make a purchase because they will NOT refund your money if you're in coach they only offer an eVoucher no money returned. We booked a first class private room for our return home and they only gave us a percentage of our refund not our entire purchase cost. Another thing is DON'T BOTHER WITH THE INSURANCE....they advertised the travel insurance and made it seem that if you had a change in plans that the policy would cover this BUT when we called they said due to Amtrak 's policy on refunds we do not cover the difference of the refund we ONLY cover if your bag was lost damaged or stolen THAT WAS IT!!! $18 added on to our ticket price for what a possible lost bag so that was money given for nothing this was very frustrating and a rip off. We canceled our plans almost a month in advance it wasn't like it was days beforehand either....took the insurance out due to having 4 kids and life is always changing.....WOULD NOT recommend using this company unless you are 100% positive that you are able to make the trip. BAD BUSINESS POLICY!!!!! They know that travel plans change and life happens with the type of business this is you would think they would be more accommodating. DISAPPOINTED IN THEIR CUSTOMER SERVICE!!!


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