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Amtrak Complaint - Bait and Switch - Bus Service-L.A. to Vegas
Amtrak Complaint

Amtrak Complaint

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Bait and Switch - Bus Service-L.A. to Vegas


My wife and I recently chose to take the Amtrak luxury bus to Las Vegas. We arrived at the station and were promptly pushed onto a very old, dirty, Greyhound bus. We learned after the fact that Amtrak subcontracts with Greyhound but we were not told this at time of purchase. Needless to say we were not happy, and unless you want to be deceived, have to wait while your driver makes personal phone calls at numerous stops, and then makes you climb under the bus to get your own luggage, be advised not to choose Amtrak.


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Comments


LORETTE says: (6 years ago)
 0
I purchased 4 Tickets in June of this year for a July 6th trip to New London Conn.from Ny Penn Station On the return Trip which was July 9th 2012 11Am there were no seats available for us.
The Conductor seated us in the quite car,and we could not talk becauce the passengers around us complained.this trip is 3 hours
we spent $450.00 and could not get seats in Coach,is'nt there supposed to be a seat for every ticket sold??

Reservation number 245905 purchased JUNE 30 2012



dart330 says: (9 years ago)
 0
It clearly states on the Amtrak schedule that bus service from LA to Vegas is provided by Greyhound. Bottom of page 2. http://www.amtrak.com/timetable/may09/P03.pdf



Beechstreetdancer says: (10 years ago)
 0
My husband and I are going from Boston to Chicago via Amtrak 9/22/08. I was just notified that they are working on some tracks and we will have to take the "Amtrak Bus" from Boston to Albany and vice versa on the return trip. After reading this, I am hoping we are not going to be duped by Amtrak and have a miserable ride each way! I will let you know.



brucedog6 says: (10 years ago)
 0
Greyhounds web site is very misleading as it appears to sell you a ticket for a particular bus on a set day. This is not the case since they can claim your selected bus is full on the day of departure and put you on a later, less satisfactory alternative. I call this bait and switch which would be against the law in any other industry.



brucedog6 says: (10 years ago)
 0
Greyhounds web site is very misleading as it appears to sell you a ticket for a particular bus on a set day. This is not the case since they can claim your selected bus is full on the day of departure and put you on a later, less satisfactory alternative. I call this bait and switch which would be against the law in any other industry.




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