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Amtrak Complaint - Wilmington Station Error - passenger train service
Amtrak Complaint

Amtrak Complaint

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Wilmington Station Error - passenger train service


I travel on Amtrak weekly from NYC to Wilmington for work. I was waiting for my delayed train when the sign said it wouldn't arrive until 5:55pm, I ran to use the restroom and returned at 4:48, the doors had just closed and they wouldn't open them. I called customer service who said it wasn't their fault. I bought another ticket and was only offered a $50 credit. I'm a select plus customer, travel all the time, this was not my error--but this is the best they can do? And they wonder why noway wants to support the Gateway Project. Miscommunication, constantly late, unhelpful staff.


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