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Amtrak Feedback - Amtrak Ticket Cancelation mid-trip and Rouge Conductor
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Amtrak Ticket Cancelation mid-trip and Rouge Conductor


Amtrak Ticket Cancelation mid-trip and Rouge Conductor

Last year my wife and I purchased train tickets through Amtrak Vacations; thinking that they would have a tighter connection with Amtrak. Not so. In the middle of our trip we were denied boarding; the conductor had no record of our issued ticket. The conductor then treated us as if we were trying to hijack his train.

Later requests to Amtrak Customer Relations revealed that Amtrak had canceled our ticket a few days before we were denied boarding; to make someone else%u2019s trip more enjoyable. Amtrak was sorry that they had not notified us or updated the conductor%u2019s database.

We tried to get an explanation for the conductor%u2019s hostile attitude from Amtrak%u2019s President and Inspector General, but we received no response from them or their offices. Just like other Washington D. C. public servants, when things go wrong with things that they are responsible for, it%u2019s not their fault.


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